Dealing with Difficult Patients....How to Turn Lemons into Lemonade - Details:
This seminar is designed to identify the many challenges in dealing
with difficult patients. Patients can become difficult during ANY
part of their appointment. Together we will embark on a journey to
identify the people and situations that create the most stressful part
of a dental practice...the "difficult patient." Simply identifying a
difficult patient is easy. Turning them into a great patient and
raving fan is more challenging, but not impossible. It can even be a
pleasant journey! Learn specific communication skills to prevent
these challenges from escalating into the most impossible scenarios.
It starts with the team and ends with the team!