The Hinman Dental Meeting

The Hinman Dental Meeting

Dealing with Difficult Patients....How to Turn Lemons into Lemonade

  • Topic(s): Team Building
  • Presenter(s): Lois J. Banta
  • Session#: 802-S263
  • Session Length: 180 minutes
  • Program: 2012 Thomas P. Hinman Dental Meeting
  • Date: Mar 24, 2012
Product Name Price Qty
2012 ALL ACCESS WORKS PACKAGE (Streaming + Downloading + discs)
$699.00
AudioPoint MP4 (download)
$24.95
AudioPoint DVD-ROM (ship)
$24.95
Audio MP3 (download)
$19.95
Audio MP3-CD (ship)
$19.95

Dealing with Difficult Patients....How to Turn Lemons into Lemonade - Details:

This seminar is designed to identify the many challenges in dealing with difficult patients. Patients can become difficult during ANY part of their appointment. Together we will embark on a journey to identify the people and situations that create the most stressful part of a dental practice...the "difficult patient." Simply identifying a difficult patient is easy. Turning them into a great patient and raving fan is more challenging, but not impossible. It can even be a pleasant journey! Learn specific communication skills to prevent these challenges from escalating into the most impossible scenarios. It starts with the team and ends with the team!