Dealing with Difficult Patients....How to Turn Lemons into Lemonade

This seminar is designed to identify the many challenges in dealing with difficult patients. Patients can become difficult during ANY part of their appointment. Together we will embark on a journey to identify the people and situations that create the most stressful part of a dental practice...the "difficult patient." Simply identifying a difficult patient is easy. Turning them into a great patient and raving fan is more challenging, but not impossible. It can even be a pleasant journey! Learn specific communication skills to prevent these challenges from escalating into the most impossible scenarios. It starts with the team and ends with the team!